ITIL® 4 Foundation

Copyright © AXELOS Limited 2017. Used under permission of AXELOS Limited. All rights reserved.

About course

The ITIL® 4 Foundation is a three-day accredited course which finishes with an internationally accepted certification exam. The course will provide the participants with a basic level of knowledge of the internationally recognized methodology for managing IT services (IT Service Management). It extracts and collates the best knowledge from the current worldwide recognized frameworks, practices, recommendations, methods and ways of working into complex framework. The launch of ITIL® version 4 enabled organizations to adapt more quickly to the ever-changing market requirements and to react flexibly through new agile ways of working. ITIL® provides guidancee for an up-to-date IT services management in the form of a structured and integrated system of principles, resources, practices and activities incorporated into a value creating chain. This course is part of the ITIL® qualification scheme and is a prerequisite for the courses on a higher level. Focus People s.r.o. is an Accredited Training Organization (ATO) for ITIL®.


ITIL® 4 is designed in such an innovative way so the participant does not need any preliminary knowledge for passing the ITIL® 4 Foundation certification exam. On the contrary, deeply rooted internal company processes and ways of working may prevent the participant from adopting new up-to-date approaches.

ITIL® speaks the language of IT services suppliers and therefore it is primarily designed for those whose core business is providing IT services and technologies. The Foundation level is recommended for all employees of the organization involved in providing IT services to their clients. The purpose of the overall educational approach of this framework is to implement new consistent way of thinking oriented on teamwork, on agile concepts of working, on the perception of the value created, on a clear definition of roles, on supporting transparency, on enhancing the corporate culture, and so on in the organization. The course is recommended for the following positions: IT manager, IT architect, project manager, IT consultant, IT team leaders (analysts, architects, developers, testers), for all team members involved in providing IT services.


  • Key IT services management concepts
  • Governing principles
  • Four dimensions of IT services management
  • The system of the value of service
  • Fifteen core practices
  • Sample papers
  • Certification exam


  • Mgr. Jana Stiefel
  • 722 667 133


    3 day course

    09:00 Introduction to the course
    11:00 Coffee break 15 minutes
    12:30 Lunch 60 minutes
    15:00 Coffee break 15 minutes
    16:30 End of trainig

    Online course

    08:40 Connection time
    09:00 Introduction to the course
    11:00 Coffee break 15 minutes
    12:30 Lunch 60 minutes
    15:00 Coffee break 15 minutes
    16:30 End of trainig

    weekend course

    08:40 Connection time
    09:00 Start
    11:00 Coffee break 15 minutes
    12:30 Lunch 60 minutes
    15:00 End of trainig

    evening course

    15:40 Connection time
    16:00 Start
    17:30 Coffee break 15 minutes
    19:00 End of trainig

training rooms


Líbalova 1
149 00, Praha 11-Chodov
(“Opatov Park” building)


Sochorova 38
616 00, Brno
(“COMGUARD” building)


Hornopolní 3322/34
702 00, Moravská Ostrava a Přívoz
(“AUTOCONT” building)


Price includes:
All license fees, Course (on site/online), E-book (core guidance), Accredited training materials – print book, Accredited practice tests + correct answers, Official certification exam, E-certificate
We provide affordable education for all. After submitting a competitive offer with the same parameters, we guarantee the best prices.

Take2 Resit Option (resitting exam – insurance): 1.590 CZK
Official Mock exam (real exam simulation): 1.990 CZK
Print book supplement (printed e-book): 2490,- CZK
Voucher exam reschedule: 1000,- CZK
Voucher exam extension (per 6-month extension): 1000,- CZK

For courses marked with an asterix * no further discount can be applied
All prices are in CZK excluding VAT



Experienced trainer approved by many years of practice

  • IT services manager
  • IT services management consultant
  • Accredited trainer of IT services management and of project management methodologies
  • Senior project manager
  • Requirements analyst/business analyst
  • Process management manager

Trainer´s certificates and accreditations

  • ITIL® Expert
  • PRINCE2® Practitioner
  • IPMA® B senior project manager
  • COBIT5® Foundation
  • Scrum Master
  • CIMA-A marketing manager
  • Authorized representative of qualifications and exams in NSK (National System of Qualifications)
  • Number of personal development courses in the area of soft skills


As of 1st November 2019 the new AXELOS regulation mandates a certification exam with an internationally acknowledged certificate from PeopleCert examination organization. Any other ITIL® certificates are not valid and their issuance and usage is an infringement of copyright and other relevant legislation which can invoke further legal steps by the license holder Axelos Ltd.
As of 1st February 2022, the certification exam will be provided only through an online portal.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.